General Terms and Conditions and Declarations
Terms & Conditions
§1 Terms of Use of the Website
§2 Intellectual and Industrial Property
§3 Links
§4 Liability
§5 Returns
This website (hereinafter referred to as "Web FOX") is operated by FOX HEAD EUROPE, S.L.U. ("FOX"), a limited liability company (sole proprietorship) with registered office at C/ Canudas 13, Parque Empresarial Mas Blau, 08820 El Prat del Llobregat (Barcelona), with Spanish Tax Code [C.I.F.]: B-65896276, telephone number +49 800 7244534, e-mail info@hotgotallhelp.com registered in the Mercantile Registry of Barcelona under volume 43.443, Sheet 168, page B-429.963, 1st entry (hereinafter referred to as "Fox").
§1 Terms of Use of the Website
Access to the FOX website implies acceptance of the following terms and conditions applicable to this website: (i) this Legal Notice, (ii) the Privacy Policy, (iii) the Cookie Policy and (iv) the Terms and Conditions of Sale, if applicable (hereinafter referred to as the "Fox Corporate Policy"). For this reason, we recommend that all users of the Portal carefully read the provisions of the Fox Corporate Policy before using the services of this Site. If you have any questions or uncertainties, please do not hesitate to contact us at info@hotgotallhelp.com.
By agreeing to these Terms and Conditions, you undertake to use the Portal in accordance with the law, the morals of public order and generally accepted good morals. Therefore, you will refrain from: (1) using the Fox Web for any unauthorized or unlawful purpose or contrary to FOX's corporate policy, (2) using it for harmful or other purposes that could damage FOX's reputation in the marketplace, and (3) engaging in any action that may interfere with the normal operation of Web FOX, the services offered on this Site, Damage or prevent the computer equipment, files and databases of FOX or their rightful owners contained in or stored in any area of the FOX website.
In the event of any indication of fraudulent or unlawful use of the FOX website and/or the services offered on this site, FOX is entitled to suspend any order or service that has been requested and to notify the competent authorities.
§2 Intellectual and Industrial Property
The copyrights and all other intellectual and industrial property rights to the contents of the FOX website (including, but not limited to, its images, videos, audio files, photographs, graphics, texts, designs, hashtags, the draft of the FOX website and its source code), as well as registered trademarks, trade names and logos, are at all times the property of FOX HEAD, INC. and/or FOX HEAD EUROPE, S.L.U. (both belong to the same group of companies), and their legal owners. Their copying, modification, falsification, reproduction, distribution or adaptation by the user or by third parties is therefore strictly prohibited without the express prior authorisation of the owners of these contents. The use of or access to the FOX website does not confer any rights on the user to the content shown on this site.
§3 Links
The establishment of links on the FOX website from third-party websites is prohibited without the prior express consent of FOX.
The "links" that the FOX website may contain to other websites and other material from third parties (hereinafter referred to as "Other Sites") are provided for information purposes only. FOX has no control over the "Other Sites". For this reason, FOX accepts no liability whatsoever arising from any damage and/or loss resulting from the use of the "Other Websites".
§4 Liability
Fox:
FOX has used all reasonable means to ensure that the information obtained through the FOX Web is as accurate and realistic as possible. However, FOX does not guarantee the accuracy, completeness and timeliness of the said information.
FOX reserves the right to modify or delete the content and settings of the FOX Web at any time and without prior notice, and may restrict, suspend or prevent access to the FOX Web at its discretion, in whole or in part. FOX also assumes no responsibility for any interference, omission, interruption, interference or disconnection caused over which FOX has no control.
Despite all reasonable efforts to prevent them, FOX cannot guarantee that the FOX website is free of, among other things, viruses or computer piracy activities. For this reason, FOX accepts no liability for any damage or impairment that could be caused to the hardware or software of the User Devices by access to the FOX website.
User:
The user is directly liable for all damages and impairments caused as a result of a direct or indirect violation or non-compliance with Fox's corporate policy.
The user is solely responsible for any infringement that he or she may commit or any damage that he or she may cause in the course of using the FOX website. FOX is exempted from any responsibility arising from the User's actions.
§5 Returns
As a customer, you can terminate the purchase contract within fourteen (14) calendar days from the receipt of the order. Items must be returned unworn, unused, unwashed, in their original packaging, with all original tags and, in the case of swimwear and underwear, with the protective inner coating intact, if applicable. Shipping returns is in the hands of the buyer and is at their expense. We recommend choosing a shipping courier that allows shipment tracking. Fox will retain the amount paid for the item until it arrives at the warehouse. If the complete orders are returned, the shipping costs of the original order will also be refunded. The refund will be made to the account of the originally specified payment method. Considering the current COVID situation and the restrictions imposed by the government, it may take between 2 and 4 weeks before we can process your return and refund.
Returns to:
Fox Head Europe/ XPO Logistics
Dock 1
Achtseweg Noord 25
5651 GG Eindhoven
The Netherlands
Exchanges
To ensure a smooth return and exchange service, please send the items in question to the above address in compliance with our Returns Policy and place an online order for replacement items or contact Fox Customer Service should you need assistance.
Warranty
All Fox brand products are subject to the legal warranty guidelines. This warranty applies solely to the original purchaser and does not apply to damage resulting from incorrect use, negligence, improper repairs, inadequate fit, alterations and modifications, or if the item is not used for its intended purpose. Fox accepts no liability for any incidental or consequential damages. If you suspect that your Fox brand item has a defect, please contact our customer service.
Germany
+49 800 7244534
info@hotgotallhelp.com